MYOB Cashbook Unavailable

Posted 4 May '21

May 4th 2021 - MYOB Cashbook Unavailable

MYOB Cashbook is currently unavailable for Australia and NZ. This is also affecting MYOB AO / AE Client Accounting with integrated client ledgers. Some clients have reported Client Accounting crashing when attempting to download data from an online ledger. If this occurs, please close and restart MYOB AO/AE. If you're unable to do this, please send an e-mail to helpdesk@sbsystems.com.au.

SBS Support Team.

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With so much disruption and uncertainty at this time with COVID-19, we would like to assure you that SBS has measures in place to ensure we are here to continue to support you and your business throughout this time.

The health and well-being of our team and clients is our highest priority. We follow all official recommendations, and government advice.

We’re taking extra steps to ensure the safety and well-being of our team. As well as cleaning and sanitising we have reduced team member numbers working within our office premises. The rest of the team are fully operational and working remotely.

Our support team is very busy assisting clients to get set up to work remotely. We will do our best to minimise wait times and make this as seamless as possible for you.

We ask that visitors refrain from coming to our office. If you need to visit us or pick up / drop off, please contact us by telephone. We will work out the best method available to facilitate this.

For the safety of our clients and our team, we respectfully request that all non-essential site visits cease. We can support you remotely on the majority of issues and appreciate your understanding in this area. If there is a critical need for on-site support, please contact us to discuss the safest method possible.

We are not currently experiencing supply issues, however this may change at any time. We will do our best to keep you informed of any delays.

Lastly, thank you to our clients and colleagues we appreciate you and look forward to working with you and all doing our bit to minimise the risk. Please contact us with any concerns or queries.