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SBS COVID-19 Update

Posted 23 Mar '20

With so much disruption and uncertainty at this time with COVID-19, we would like to assure you that SBS has measures in place to ensure we are here to continue to support you and your business throughout this time.

  • The health and well-being of our team and clients is our highest priority. We follow all official recommendations, and government advice.
  • We’re taking extra steps to ensure the safety and well-being of our team. As well as cleaning and sanitising we have reduced team member numbers working within our office premises. The rest of the team are fully operational and working remotely.
  • Our support team is very busy assisting clients to get set up to work remotely. We will do our best to minimise wait times and make this as seamless as possible for you.
  • We ask that visitors refrain from coming to our office. If you need to visit us or pick up / drop off, please contact us by telephone. We will work out the best method available to facilitate this.
  • For the safety of our clients and our team, we respectfully request that all non-essential site visits cease. We can support you remotely on the majority of issues and appreciate your understanding in this area. If there is a critical need for on-site support, please contact us to discuss the safest method possible.
  • We are not currently experiencing supply issues, however this may change at any time. We will do our best to keep you informed of any delays.
  • Lastly, thank you to our clients and colleagues we appreciate you and look forward to working with you and all doing our bit to minimise the risk. Please contact us with any concerns or queries.

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Evans Edwards & Associates

"Being a regional based Accounting firm with about 30 users and multiple sites, we were looking for a service provider who could assist us with all of our IT needs, ranging from guidance and advice on the best network environment for our firm, system configuration and hardware installation to the day to day assistance we require to keep all of our systems running smoothly. Fortunately, Smart Business Systems can attend to all of this for us. With expert guidance from SBS, we have been able to successfully transition to a fully cloud based firm with no interruptions to our business, which was fantastic. For us, we were looking for specialists who could troubleshoot and move quickly to resolve any issues that might arise. Smart Business Systems always do this in a friendly and efficient way, with all of their IT techs possessing skills and knowledge in the suite of products that we use. We have been with Matt & Stewart since the very early days and have watched their business grow to the successful enterprise that it is today. Even with that growth, they are still able to provide us with the same friendly and efficient customer service we have always enjoyed and appreciated.”

BMO Accountants

“As a top regionally based accounting firm, finding the right level of technology support can be a challenge. Our size and geographic location mean we require a provider that not only has the capability to support a growing, multi-disciplinary practice, but also understands the nuances of a regional firm — including responsiveness, practicality, and a genuine appreciation of our business priorities. We wanted to engage a partner that understood our needs, could scale with us, and was invested in building a long-term relationship rather than offering a one‑size‑fits‑all solution. We have been using Smart Business Systems for over 15 years and both Jake, and the team have become a valued part of our business. Not only are they technically proficient, professional, efficient and dependable, but they are friendly and approachable. They’re easy to talk to and easy to understand (they don’t use “IT-speak” - which we really appreciate!) Smart Business Systems always has our best interests at heart and look for cost effective solutions without compromising quality."

AH Jackson & Co

"As a large accounting firm based in Brisbane, we were seeking a technology partner who genuinely understands our business and is committed to a long‑term relationship. We have worked with Stewart, Jake, and the team at Smart Business Systems for nearly 15 years, and they consistently provide the experience and service delivery we require as a firm. We experienced this firsthand when we changed IT service providers. Our decision to return to Smart Business Systems within a matter of months is a strong testament to our trust in, and endorsement of, their capabilities. Technology presents both risks and opportunities and continues to evolve in an increasingly complex and ever‑changing environment. While many providers make promises, Smart Business Systems has consistently proven their ability to deliver."