Straight answers to common questions.

Monitoring, support, maintenance, backups, security and ongoing improvement. Everything needed to keep your systems running and getting better, not just fixing things when they break.

Yes. We look after IT, cyber security and business phones as one connected system, so you don't have to juggle separate providers who blame each other.

Mostly accounting, legal and construction businesses, along with other professional services and growing businesses that rely on their systems every day.

We are based in Brisbane and look after businesses Australia wide, including clients in Sydney and Melbourne, as well as some international clients. Our on-site managed clients run from Cairns to Brisbane, and our team regularly travels out to regional clients in places like Dalby when work needs to be done in person.

Yes. Alongside Microsoft 365 we support a wide range of business applications, including MYOB AE, MYOB AO, Xero, Reckon APS, Sage Handisoft, Carbon and FYI for accountants, and LEAP, LexisNexis Affinity, Clio, PracticeEvolve and Smokeball for law firms, where there is an active vendor support contract.

Our service level agreement is a four hour response time, so you will hear back from a real person within four hours of logging an issue. That is time to respond, not time to fix, because how long a fix takes depends on what has actually broken.

Yes. We manage the handover in the background, collecting access and documentation from your current provider, so your team keeps working while we take over.

We review what you have, take over access and documentation from your current provider in the background, set up monitoring and backups, and introduce your team to the helpdesk. Your staff keep working the whole time.

Usually within a few weeks of agreeing on a plan. The exact timing depends on how quickly we can collect access and documentation from your current provider.

Our managed services are priced per user, per month, ex GST. Enter your name and email on the pricing page to see current prices, or book a meeting for a quote based on your team.

By the number of users we support, and whether you need on-site visits or after-hours help. Devices aren't counted separately, so one user with a laptop, desktop and phone is still one price. Anyone working under 25 hours a week is a part-time user and is billed at half the rate.

Third-party software subscriptions, hardware, project work, after-hours support and vendor charges, unless your agreement includes them. On the Remote plan, on-site work is also charged in addition. We'll always tell you before anything is charged on top.

No. Managed services isn't a lock-in contract. If you decide to leave, we just ask for 90 days notice.

Yes. Setup and onboarding are quoted up front and charged separately, so you know the cost before we start.

No. Microsoft 365 and other software licences are charged separately to your monthly support.

It depends on your number of staff and how complex your systems are. Most businesses move to a fixed monthly fee per user so costs are predictable instead of a surprise callout bill every time something breaks.

Yes. Business size does not reduce your risk. Attackers rarely pick businesses by size. They pick the ones that are easiest to get into.

Usually lost access to systems or data, downtime and in some cases financial loss or client data exposure. Good protection reduces the risk and helps you catch problems early and contain them quickly, and recovering is much easier with tested backups.

Eight security strategies from the Australian Signals Directorate that form the recommended baseline for Australian organisations. They cover keeping software and systems patched, multi-factor sign-in, limiting admin access, controlling which apps can run, restricting Office macros, hardening everyday apps and keeping regular backups.

Yes. We help you answer each question accurately, explain what any gaps mean, and put the missing controls in place so the answers improve at your next renewal.

Not by default. Microsoft 365 includes strong security features, but most need to be switched on, configured properly and checked regularly, things like multi-factor sign-in, email filtering and access controls.

Microsoft keeps the service running, but it does not guarantee you can recover deleted or damaged data. A separate daily backup means mail, files and Teams can be restored when you need them.

Copilot is only as safe as your permissions. It can see whatever the person using it can access, so we check and tidy who can see what across Microsoft 365 before switching it on.