ISDN & PSTN Services are being disconnected

Posted 24 Oct '18

Traditional phone services are changing

What does this mean for you?

As you may be aware ISDN & PSTN services are currently being disconnected Australia Wide and can no longer be ordered.

We’ve had a few of our existing clients report that vendors have engaged them to upgrade these services and or upgrade their existing voice systems. This has been a costly process and while in some instances this may be required it is not always the case.

Smart Business Voice provides a single vendor solution, lowering the cost and complexity of your phone services. We focus on building innovative, flexible and scalable solutions delivering the best end-user experience for our customers.

Before signing any contracts or getting sold something may not be required please speak to us about options that are available to your business, whether it be re-purposing existing hardware or upgrading to a SIP system.

More on the ISDN disconnects:

- Process for Disconnection of Direct Special Services and Special Service Inputs

- NBN: Services that will be switched off



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With so much disruption and uncertainty at this time with COVID-19, we would like to assure you that SBS has measures in place to ensure we are here to continue to support you and your business throughout this time.

  • The health and well-being of our team and clients is our highest priority. We follow all official recommendations, and government advice.
  • We’re taking extra steps to ensure the safety and well-being of our team. As well as cleaning and sanitising we have reduced team member numbers working within our office premises. The rest of the team are fully operational and working remotely.
  • Our support team is very busy assisting clients to get set up to work remotely. We will do our best to minimise wait times and make this as seamless as possible for you.
  • We ask that visitors refrain from coming to our office. If you need to visit us or pick up / drop off, please contact us by telephone. We will work out the best method available to facilitate this.
  • For the safety of our clients and our team, we respectfully request that all non-essential site visits cease. We can support you remotely on the majority of issues and appreciate your understanding in this area. If there is a critical need for on-site support, please contact us to discuss the safest method possible.
  • We are not currently experiencing supply issues, however this may change at any time. We will do our best to keep you informed of any delays.
  • Lastly, thank you to our clients and colleagues we appreciate you and look forward to working with you and all doing our bit to minimise the risk. Please contact us with any concerns or queries.