Priced per user, per month.
One monthly cost for each user, no matter where they work or how many devices they use. No surprise invoices for every fix.
All prices are ex GST.
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Remote
For businesses that want fast, expert help without anyone needing to be on site.
- Unlimited remote support in business hours
- Dedicated account manager
- Monitoring, updates and patching
- Microsoft 365 user and licence admin
- Annual technology and security review
On-site work is not included and is charged in addition.
Get a quoteOn-site
Everything in Remote, plus a technician at your office when you need a person in the room.
- Everything in Remote
- Scheduled monthly site visits
- Hardware and software installed on site
- Hands-on network and printer work
After hours
Help outside business hours, for teams that work early, late or on weekends.
- Support 24/7, 365 days a year, even on Christmas Day
- Adds to the Remote or On-site plan
Exactly what you get on each plan.
Every inclusion, in plain English.
| Inclusion | Remote | On-site |
|---|---|---|
| Helpdesk and support | ||
| Unlimited remote support in business hours from our Australian team | ||
| A dedicated account manager | ||
| Help by phone, email and the support portal | ||
| Every request tracked, prioritised and escalated automatically | ||
| Support for approved business software with an active vendor support contract | ||
| Monitoring, maintenance and planning | ||
| Computers and servers monitored with management software (RMM) | ||
| Automatic alerts for availability, performance and disk space problems | ||
| Regular Windows and approved app updates | ||
| Annual technology and cyber security review | ||
| Technology roadmap, asset register and budget planning | ||
| Advice on replacing equipment, risk and compliance | ||
| Microsoft 365 and cloud | ||
| User, licence and access admin | ||
| Support for email, Teams, SharePoint, OneDrive and Copilot | ||
| Multi-factor sign-in and conditional access managed | ||
| Cloud service health monitored | ||
| Networking and printers | ||
| Business internet support and maintenance | ||
| Firewall, switch and WiFi management | ||
| Printer installation and support | ||
| Scan to email, folder and SharePoint set up | ||
| Phones | ||
| Phone system support | ||
| Backup | ||
| Daily backup of Microsoft 365 email, Teams, SharePoint and OneDrive | + sub | + sub |
| Quarterly test restores | ||
| Server backup and disaster recovery | + sub | + sub |
| Cyber security | ||
| Microsoft Defender alerts monitored, investigated and dealt with | ||
| Your systems watched around the clock (24/7 SIEM and SOC) | + sub | + sub |
| Microsoft 365 Secure Score kept at 70% or higher | ||
| Microsoft 365 baseline security settings | ||
| On-site | ||
| Scheduled monthly site visits | – | |
| On-site installation of hardware and software | – | |
What's not included
Services cover supported, documented and managed systems. Third-party subscriptions, hardware, project work, after-hours support and vendor charges are not included unless your service agreement says so. On the Remote plan, on-site work is charged in addition. We will always tell you before anything is charged on top.
Questions we get asked
Quick answers to what businesses ask before they get in touch. Can't see yours? We're happy to talk it through.