What our clients say.

We have been able to successfully transition to a fully cloud based firm with no interruptions to our business.

Being a regional based Accounting firm with about 30 users and multiple sites, we were looking for a service provider who could assist us with all of our IT needs, ranging from guidance and advice on the best network environment for our firm, system configuration and hardware installation to the day to day assistance we require to keep all of our systems running smoothly. Fortunately, Smart Business Systems can attend to all of this for us. With expert guidance from SBS, we have been able to successfully transition to a fully cloud based firm with no interruptions to our business, which was fantastic. For us, we were looking for specialists who could troubleshoot and move quickly to resolve any issues that might arise. Smart Business Systems always do this in a friendly and efficient way, with all of their IT techs possessing skills and knowledge in the suite of products that we use. We have been with Matt & Stewart since the very early days and have watched their business grow to the successful enterprise that it is today. Even with that growth, they are still able to provide us with the same friendly and efficient customer service we have always enjoyed and appreciated.

Smart Business Systems always has our best interests at heart.

As a top regionally based accounting firm, finding the right level of technology support can be a challenge. Our size and geographic location mean we require a provider that not only has the capability to support a growing, multi-disciplinary practice, but also understands the nuances of a regional firm — including responsiveness, practicality, and a genuine appreciation of our business priorities. We wanted to engage a partner that understood our needs, could scale with us, and was invested in building a long-term relationship rather than offering a one‑size‑fits‑all solution. We have been using Smart Business Systems for over 15 years and both Jake, and the team have become a valued part of our business. Not only are they technically proficient, professional, efficient and dependable, but they are friendly and approachable. They’re easy to talk to and easy to understand (they don’t use “IT-speak” - which we really appreciate!) Smart Business Systems always has our best interests at heart and look for cost effective solutions without compromising quality.

Smart Business Systems has consistently proven their ability to deliver.

As a large accounting firm based in Brisbane, we were seeking a technology partner who genuinely understands our business and is committed to a long‑term relationship. We have worked with Stewart, Jake, and the team at Smart Business Systems for nearly 15 years, and they consistently provide the experience and service delivery we require as a firm. We experienced this firsthand when we changed IT service providers. Our decision to return to Smart Business Systems within a matter of months is a strong testament to our trust in, and endorsement of, their capabilities. Technology presents both risks and opportunities and continues to evolve in an increasingly complex and ever‑changing environment. While many providers make promises, Smart Business Systems has consistently proven their ability to deliver.

They are professional, transparent, and able to explain matters clearly.

Our legal practice is located in Far North Queensland, and we transitioned to SBS a couple of years ago from another provider. We have been extremely happy with the service and the consistently positive support experience. Not only do we have a capable and experienced IT team managing our day-to-day needs and larger projects, SBS has been a pleasure to work with. They are professional, transparent, and able to explain matters clearly for our management and staff who are not IT experts. The transition from our previous provider was smooth, well planned, and fully managed by SBS, resulting in a streamlined process and minimal disruption to our team.

Their responsiveness and support have always made them feel like an extension of our team.

WGC Lawyers has partnered with Smart Business Systems since 2017, and throughout that time they have provided dependable IT support and guidance. As a medium-sized corporate law firm, we rely heavily on technology, and their team has been instrumental in supporting our systems, cyber security requirements, and our practice management software Dye & Durham’s Affinity. One of the standout aspects of the relationship has been their ability to provide effective remote assistance. Although located some distance from our Cairns office, their responsiveness and support have always made them feel like an extension of our team. Their commitment to helping us manage technology risks while keeping our systems running smoothly has been greatly appreciated, and we value the long-standing partnership we have developed over the years.

Knowing the SBS team is always just a phone call away gives us genuine peace of mind.

As a semi-regional civil construction firm, having reliable IT support is incredibly important to our business, and we have been extremely happy with the service provided by Smart Business Systems. The entire team are always responsive, professional and proactive in managing our IT needs. While most of our support is delivered remotely, the team recently provided on-site assistance during our office relocation, ensuring everything transitioned smoothly with minimal disruption to our operations. As our business continues to grow, it’s reassuring to know that our IT systems are secure, reliable and in capable hands. Knowing the SBS team is always just a phone call away gives us genuine peace of mind. I wouldn’t hesitate to recommend Smart Business Systems to any business looking for knowledgeable, dependable and professional IT support.

The migration between providers was seamless, with no disruption to our day-to-day operations.

After being with another provider for many years and locked into a multi-year contract, we felt it was time for a change and wanted a partner who better understood our needs. From the very beginning, the SBS team was approachable, knowledgeable, and easy to work with. They took the time to understand our business and what we were looking for. The migration between providers was seamless, with no disruption to our day-to-day operations. Their dedication and customer service made the entire transition stress-free, and we couldn’t be happier with the outcome. We would happily recommend SBS to anyone looking for a new managed services provider in South East Queensland.

They helped us transition to the cloud and have continued to support our technology needs as our business has grown and evolved.

We have been working with Smart Business Systems for our IT support for over 10 years and have always found their team to be professional, responsive and easy to deal with. When we first started working with SBS, our systems were primarily server-based. They helped us transition to the cloud and have continued to support our technology needs as our business has grown and evolved. Through our annual technology reviews, they provide practical recommendations and identify opportunities to improve our systems and the way we work. Their team is always willing to assist, whether it’s resolving day-to-day IT issues or helping us implement new technology and improve our existing systems. Having a reliable IT partner who understands our business is important to us, and we have been very happy with the support and service provided by Smart Business Systems. We would have no hesitation recommending SBS to other businesses looking for dependable IT support, practical advice and a technology partner they can rely on.