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Who we help

IT for accounting firms that can't stop at tax time.

Reliable systems through tax season, practice software and Microsoft 365 working together, and a clear answer when your partners ask about cyber security.

We look after the IT, security and phones for accounting firms Australia wide, with on-site clients from Cairns to Brisbane. That covers the practice software your team uses every day, secure Microsoft 365, daily backups and a plain-English answer when partners, clients or insurers ask how client data is protected.

Sound familiar?

The problems we hear most.

Tax season outages

Downtime in peak season costs billable days you don't get back.

Client data and the ATO

Clients and insurers now ask what you're doing to protect their information.

Being the go-between

The practice manager ends up chasing IT, phones and software vendors.

How we help

One team for your IT, security and phones.

The same joined-up service every client gets, tuned to how accounting firms work.

Practice software supported

MYOB AE, MYOB AO, Xero, Reckon APS, Sage Handisoft, Carbon and more, where there's an active vendor support contract.

Microsoft 365 done properly

Secure sign-ins, sensible file structure and daily backups.

Security you can explain

A plain-English risk report for the partners, aligned to the Essential Eight.

Predictable costs

One monthly price per user, so IT stops being a surprise invoice.

What our clients say

In their words.

We have been able to successfully transition to a fully cloud based firm with no interruptions to our business.

Being a regional based Accounting firm with about 30 users and multiple sites, we were looking for a service provider who could assist us with all of our IT needs, ranging from guidance and advice on the best network environment for our firm, system configuration and hardware installation to the day to day assistance we require to keep all of our systems running smoothly. Fortunately, Smart Business Systems can attend to all of this for us. With expert guidance from SBS, we have been able to successfully transition to a fully cloud based firm with no interruptions to our business, which was fantastic. For us, we were looking for specialists who could troubleshoot and move quickly to resolve any issues that might arise. Smart Business Systems always do this in a friendly and efficient way, with all of their IT techs possessing skills and knowledge in the suite of products that we use. We have been with Matt & Stewart since the very early days and have watched their business grow to the successful enterprise that it is today. Even with that growth, they are still able to provide us with the same friendly and efficient customer service we have always enjoyed and appreciated.
Evans Edwards & AssociatesAccounting, Rockhampton
Pricing

Priced per user, per month.

One monthly cost for each user, no matter where they work or how many devices they use. See exactly what is included on each plan.

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Common questions

Quick answers to what businesses ask before they get in touch. Can't see yours? We're happy to talk it through.

Do you support the software our industry runs on?

Yes. Alongside Microsoft 365 we support a wide range of business applications, including MYOB AE, MYOB AO, Xero, Reckon APS, Sage Handisoft, Carbon and FYI for accountants, and LEAP, LexisNexis Affinity, Clio, PracticeEvolve and Smokeball for law firms, where there is an active vendor support contract.

How quickly can you respond if something goes wrong?

Our service level agreement is a four hour response time, so you will hear back from a real person within four hours of logging an issue. That is time to respond, not time to fix, because how long a fix takes depends on what has actually broken.

Do I need cyber security if I am a small business?

Yes. Business size does not reduce your risk. Attackers rarely pick businesses by size. They pick the ones that are easiest to get into.